Customer Support Executive resume example

For freshers applying to voice, chat and email support roles, including BPO and SaaS support.

Keywords ATS look for

Customer Service, Communication, Ticketing, Zendesk, Freshdesk, Problem Resolution, CSAT, Email Support, Chat Support, Typing Speed

Example bullet points

• Answered 60+ customer chats a day during a 3-month internship with a 4.7/5 satisfaction score.
• Wrote 15 help-centre articles that reduced repeat questions about payments by about a quarter.
• Handled student queries at the college help desk during admissions for 1,200 applicants.
• Type at 45 words per minute with 98% accuracy; fluent in English, Telugu and Hindi.

Tips

• Show measurable service: CSAT, chats per day, resolution time.
• List languages and typing speed; support recruiters screen for both.
• Name the tools if you used them (Zendesk, Freshdesk).

Sample details are illustrative. Customer Support Executive cover letter example · Free ATS checker · All resume examples